Support
For every Freedom Forge app and game, on every platform.
Something broke, a save went sideways, or a purchase did not unlock? Email hello@freedomforge.dev and a human who built it will read it. Most replies go out within two business days.
What to include
- Which app or game, and the version number shown on the title screen or in Settings.
- Your device and operating system, for example "Pixel 8, Android 15" or "Steam Deck".
- What you were doing when it happened, and what you expected instead.
- A screenshot or a short video if you can. It usually shortens the fix from days to hours.
Purchases and refunds
Purchases are processed by the store you bought from, so refunds go through that store as well.
| Store | Where to go |
|---|---|
| Google Play | Play Store app → your profile → Payments & subscriptions → Budget & history → the order → Request a refund. Play also has a 48-hour self-serve window. |
| Apple App Store | reportaproblem.apple.com, sign in, pick the purchase, choose a reason. |
| Steam | help.steampowered.com → Purchases → the game → "I would like a refund". Steam's standard two-hour, fourteen-day policy applies. |
If a purchase went through but the unlock did not appear in the game, first try restarting the game with an internet connection so the store can confirm the purchase, then email us with your order number if it still does not show.
Saves and devices
Saves live on your device. Moving to a new phone means copying the game's data folder or using your platform's device backup. Our games never upload saves, so we cannot recover one that was deleted locally.
Known issues and updates
Release notes for Aether Shard are posted on aether-shard.com, for Survival on survival.aether-shard.com, and for Hearth on hearth.freedomforge.dev. Updates ship through the store you installed from.